How to Migrate from Notion to Kayako

Overview

This article explains the process of migrating knowledge base articles from Notion to Kayako. Follow these steps to ensure a smooth transition of your content.

Prerequisites

Access to both Notion and Kayako admin accounts

Exported Notion content in HTML format

List of articles to be migrated

Step-by-Step Migration Process

1. Prepare Your Notion Content

Export your Notion pages as HTML

Organize your content into relevant categories

Review and clean up formatting

2. Set Up Kayako Categories

Create corresponding categories in Kayako

Set up proper hierarchy and organization

Configure necessary permissions

3. Import Process

Log in to your Kayako admin panel

Navigate to the Knowledge Base section

Select "Add New Article"

Copy content from Notion HTML export

Format content using Kayako's editor

Add relevant tags and categories

Set article visibility and status

Common Issues and Solutions

Image Migration

Formatting Challenges

Best Practices

Migrate articles in small batches to ensure quality

Test each article after migration

Update internal links to reflect new Kayako URLs

Maintain a backup of original Notion content

Post-Migration Tasks

☐ Verify all articles are properly categorized

☐ Test search functionality

☐ Update any cross-references

☐ Train team members on new system

Need Help?

If you encounter any issues during migration, contact Kayako support or consult their documentation for detailed guidance.